The And The Ring Of Recollection Essay - 1373 Words

When female character feature in ancient literature, they often reflects certain social values of female and emphasize the importance of gender role. In the play, â€Å"Sakuntala and the Ring of Recollection†, by Kalidasa tells about an Indian romantic love story that while hunting in forest, king Dushyanta encounter with his destined mate, Shakuntala, an young female ascetics who live in the hermitage and falls in love with her at the first sight. Likwhile, in Virgil’s epic poem â€Å"The Aeneid†, Aeneas, the Trojan hero who is destined to be the founder Rome meets Dido, the queen of the city Carthage on his journey to Italy. According to the story, Shakuntala is a naive and innocent female character who demands guardians and their protection. Unlike Shakuntala, Dido is a powerful, confident and independent woman who is capable to rule a city on her own. She comforts Aeneas’ anxiety of losing his homeland and families both mentally and materially. Desp ite their different characteristics, which represents certain social values of female, Shakuntala and Dido overlaps in term of emphasizing the importance of fulfilling the duties that bounded to gender role. Shakuntala represents an stereotype of female in the ancient society. In the play, the symbol of the deer is understood by audience that represents Shakuntala. She shares traits that a deer has --harmfulness, innocent, delicate which makes Dushyanta falls in love with her and calls his desire to protect her. Throughout theShow MoreRelatedAnalysis Of The Lesson The Ring Of Recollection Essay936 Words   |  4 PagesCritical intervention Isao Umeda â€Å"Purity and will to live† In Critical Intervention No.2, to response the lesson The Ring of Recollection: and ancient indian aesthetic theory through Sanskrit drama that taught by Ms Ranjana Thapayal, and her paper Sringara rasa( 1 ). I found the interest in the concept of Vak in the paper. 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Yet, the irony of those rings, those symbolsRead MoreThe Bling Ring By Nancy Jo Sales1435 Words   |  6 Pages The Bling Ring, written by Nancy Jo Sales is a true story that uses interviews, court records and news stories to explain the events that occurred in 2008 and 2009 in Calabasas, California. The book analyzed the teens before their crime began, talked about their individual burglaries, and eventually explained how the gang of teenagers and young adults finally got caught. These upper middle class young adults and teenagers burglarized many of the Hollywood elite’s vacant homes. Some might say thatRead MoreBiographies And Biographies Of Biographies849 Words   |  4 Pagesbiographies cover people from the past. They provide accurate information about historical people. Authentic biographies are established by facts that can only be supported by evidence. It needs support such as historical documents or personal recollections. When most people think of authentic biographies they think of boring statistics, but in reality authentic biographies can be more than that. Fictionalized biographies are biographies who have some accuracy but also have a lot of fabricated wordingRead MoreEssay about Because I could not stop for Death, by Emily Dickinson1137 Words   |  5 Pageshaste/And I had put away/My labor and my leisure too, /For his Civility--†. In these lines, she shows how she must leave her household to work for her new husband. On the way to Death’s house they â€Å"passed the school, where Children strove/At Recess—in the Ring—â€Å". The fact that she mentions the kids fighting and playing at recess also shows how she must leave her life of leisure for a life of work. She must go work for her husband Death at his household. The next quatrain is when the speakerRead MoreMy Sleep On Sleep Patterns857 Words   |  4 Pageswaves turn into large slower alpha brain waves (140). 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Globalization Of The South An Emerging Western Source Of...

There companies generate counterflows which enter non-Western as well as Western societies from non-Western sources, what results in counter-hegemonic globalisation. For example, Al-Jazeera, an emerging non-Western source of international news from a region that lacks adequate coverage by Western news services, has gradually weakened the old Western-dominated centre-periphery system by facilitating a cross culture dialogue (Samule-Azran, 2010). However, many scholars view Al-Jazeera as an exception, and its is important to remember that it comes from the richest country in the world – Qatar [10]. Counter flows from the South are also generated from particular cities like Mumbai, Cairo or Hong Kong, which concentrate finances, production†¦show more content†¦Developed economies are called creative or knowledge economies, while developing countries still rely on natural and agriculture resources. Most of them have very undeveloped media industry, furthermore, around one-third of countries in the world don’t produce and film at all, according to UNESCO [7]. A 2004 UNDP report [8] stated that â€Å"unequal economic and political power of countries, industries and corporation cause some cultures to spread, others to wither†. Because of the strong correlation between economic development and media production we will hear voices of underrepresented cultures only when they get more economic power. On the other hand, we can hear voices of economically deprived cultures from the huge media hubs of London, New York and Los Angeles. Immigration has made these global information hubs more racially and ethnically diverse, with only 45% of London residents being White British, 33% of New York residents being White American and 39% of Los Angeles residents being White American. These cities attract talented immigrants from different countries, and even if they concentrate media and information, western flows become more diverse. Michael Curtis claims that Hollywood become a successful media capital by absorbing talents from around the world and therefore having global appeal (Curtis, 2003). Others claim that it is wrong to

Gun Accidents Among Children Free Essays

â€Å"Guns don’t kill people. People kill people. † This is a phrase that has been used carelessly over the years. We will write a custom essay sample on Gun Accidents Among Children or any similar topic only for you Order Now Gun accidents are continuously increasing, and innocent children are the ones who are suffering from this carelessness. What happens when those guns lie in the hands of our children? Parents lose children, grandparents lose grandchildren, and siblings lose a brother or a sister. Every nine hours a child, under the age of fifteen, dies from a firearm accident. What could be done to ensure that tragedies like this do not happen? Children’s television programs should stop showing violence, parents and children need to be more educated on this issue, guns should be locked up, and gun laws need to be stricter. One reason why gun accidents are occurring with children is because of the violence shown on television programs and video games. Children watch more and more television each day. Children also rely a lot on video games for entertainment. The television shows children watch oftentimes show violence. Video games show people killing â€Å"monsters† with guns. The monster then gets back up and the game continues. Children are very impressionable. What do children think when they see this? The children see this happening on games and television shows and believe the gun is just a toy. They do not see how truly dangerous guns are. Then, children see a real gun and play with it. They shoot themselves or another child believing that they will be just fine. This is because that is all they have ever seen. Parents need to monitor children’s television shows and video games carefully. Another reason why gun accidents are occurring with children is because of the lack of gun safety education with parents and children. Parents do not have a full understanding of how many accidents happen due to guns. Every parent should teach their children how dangerous guns are. Telling a child to not touch a gun is not enough. Explain to children what happens when they play with a gun. There are so many programs available for parents to learn as well as to teach children gun safety. Tell them how they, themselves, could get hurt or hurt another child. Teach them to never play with a gun, to let an adult know if they see one. A child as young as three has the strength to pull the trigger. It is a parent’s right to decide hether their children play with toy guns or not. If they choose to do so, educating them on the difference of a toy gun and a real gun is very important. Also, children should not be allowed to pretend to shoot a person. Children eight years and younger cannot tell the difference in a real or pretend gun. One of the most important reasons why gun accidents are occurring with children is be cause of the accessibility of guns. One-third of every American family that owns a gun does not keep it locked up. Having a gun â€Å"put up† is not going to stop a child from accessing it. In 72% of gun accident deaths, injuries, and suicides, in children from 0-19 years old, the gun was kept in their home, a relative’s home, or a friend’s home. That is a large amount of accidents that could have been prevented. Guns and ammunition should be locked up and the keys put away. Always keep the safety on on the gun. Keeping the safety on will prevent a child from unintentional harm if a gun is found. Guns are very dangerous and safety is very important. Never assume your child or other children will know the difference in real and toy guns. Be cautions if a gun is in the home, our children’s lives depend on it. The last reason why gun accidents are occurring with children is because of the gun laws. Laws should be stricter. Firearms should be very difficult to obtain. Gun laws should include a training course for anyone who owns a gun. No one should own a gun that does not understand how it works. An average, five hundred children die every year due to gun accidents. In a survey by Josephson Institute of Ethics, â€Å"36% of teenagers aged twelve to nineteen say they could obtain a handgun if they wanted to. Children get these handguns from people selling them on the street. Not every person should be allowed to own a gun. Laws are not strict enough, making purchasing guns an easy task. Parents feel the need to have protection because of the accessibility of guns. If guns were harder to obtain, parents would not have to worry so much. Keeping guns out of the hands of â€Å"bad people† can keep them out of the hands of our children. In conclusion, gun accidents occur with children and are increasing. Monitoring television programs and video games more closely, educating parents and children on gun dangers, locking guns up, and making gun laws stricter could prevent tragedies from happening. These are simple steps that make a huge difference. Do not risk the safety of children. Take precautions on preventing accidents. A change has to be made. Works Cited Anderson, George M. â€Å"America. † 172. 8(2010): p. 26-28. Web. 06 Nov. 2012. U. S. National Library of Health. Medline Plus. 18 April 2012. Web. 06 Nov, 2012. Source: Nemours Foundation. KidsHealth, Gun Safety. 2012. Web. How to cite Gun Accidents Among Children, Essay examples

The Service Encounter Delivery System

Question: 1. Identify and briefly describe the design features of the service delivery system (cover issues like facility location and layout, the servicescape, service process and job design, technology and information support systems, and organizational structure) 2. Explain the role of service encounters and service management skills at Bobs. How do Bobs Coffee Shops create superior customer experience? 3. Identify and briefly describe the design features of the service delivery system (cover issues like facility location and layout, the servicescape, service process and job design, technology and information support systems, and organizational structure) 4. Identify and briefly describe the design features of the service encounters (cover issues like customer contact behavior and skills; service-provider selection; development, and empowerment; recognition and reward; and service recovery) 5. Identify and briefly describe five processes Bobs Coffee Shops use and their relative importance. 6. If given the job of analysing the survey data, what recommendations will you make to Bob and his team? What other method of measurement would you recommend the team to use? Answer: 1. Out of 10 people, 8 will agree that customer service influences their selection of brands as per market surveys made in the year 2015. Out of 10 people, 4 will be eager to pay extra for a better customer service. And a big 86% of people can even quit an organization if they are treated badly. Hence, it is not a hidden fact any more that expectations of the customers are growing at a fast pace. A new trend of sharing their negative experiences online is also gaining importance and it is causing an alert for every business out there. Companies like Bobs Coffee Shop are under constant pressure to raise their standards and maintain customer satisfaction and service quality. Bob Thomson, owner of Bobs Coffee Shop was smart enough to understand that it is only through great service he can make his business successful. Not only will it help him keep his existing customer base but also fetch new ones by word of mouth promotions (Bsi, 2014). Bob has planned and executive an excellent customer benefit package for the utmost satisfaction of his customers. These are outlined as below:- Accessibility - Bobs Coffee Shop is located in 15 different locations focusing on some of the busy areas, corporate spaces, arcades and shopping malls. Customers are able to access it even on their walk back home post work or while shopping in malls. Order on the go - A very new addition to the strategy now, customers can order their coffee before arriving the shop. When they arrive they gets it ready. Customers are given the option to scan QR codes from their mobiles and get their free coffee as soon as they reach. Personalisation - Everyone needs and desires personal attention. The staff in Bobs team makes sure to remember customer by their names and addresses them calling names. This helps bonding with them better. Individual attention leads to repeat orders for Bobs. Product quality - Bobs coffee shop offers a variety of quality coffee products, some tea items, readymade gourmet sandwiches, healthy snacks and pastries. Freshly baked items help keep up their standards along with providing beautiful aroma to the ambience of the cafe. Customer engagement - Waiting for your coffee to be ready can be tedious in busy hours. So, Bob has installed TVs offering a variety of channels, newspapers, current affair magazines and electronic tablets for customers waiting. The team takes special care to engage into conversations when someone is waiting. The mission strategy of Bobs coffee shop is providing world class coffee accessible to customer in every possible way along with the friendliest staff service for every customer. This is the topmost competitive priority for the organisation. Price of their products is higher than the competition but still now demand has never been less as people are ready to pay more if service quality is at its best. 2. Bobs coffee shop provides excellent service management skills to its customers which in turn helps in creating superior quality customer services. The reason why customers deviate away to an alternative brand at times is due to poor focus of the staff over its customers (Markidan,2014). Without proper service management skill at place one will find the business at wreck. Some of the necessary skills absolutely needed for creating superior customer experiences are these:- Patience Attentiveness Good Communication Skill Product Knowledge Positive vibe Acting capabilities Reading customers Time management Focused Calmness Handle Surprises well Good Presentation Good Personal Hygiene Convincing Listening Power Friendly Attitude but Stern Motive (HelpScout, 2016) At Bobs we can view the above 15 traits present in every member of his coffee shop. Firstly, Bob employes great quality individuals who has hands on experience in the hospitality industry. Experience helps learn how to deal with customers and keep them satisfied. Every employee is trained rigorously before he or she deals with customers real time. Secondly, the staff keeps themselves updated about current affairs and news. This helps them converse with waiting customers better and in a smart manner. Chatting with waiting customers and staff walking down long queues to take orders right from the customers space is a common experience here. This adds to personalisation and better customer satisfaction is granted. Third and a very important factor is maintenance of cleanliness and hygiene. Although everyone knows about it very few take it as a mission strategy like Bobs. Fourthly, Bobs coffee shop offers special coffee menu for small groups. The coffee shop is a great place for business patrons to hang out, have coffee and converse about business. All the above mentioned features help the coffee shop impart superior customer service. 3. The service business is highly competitive. Value propositions and high end service quality to the target customer is the basis of market strategy for every industry out there (Ponsignon,2009). Participation and engagement of customer leads to direct customer satisfaction in the service industry (Chetty,2010). Some of the key elements of the service industry are:- Service culture must be excellent. Work habits, personal hygiene, friendly attitude etc form part of work culture. Engagement with employee must be easy and comfortable. This way customer can convey their concern and based on that services can be designed in a better manner. Quality service must be provided at all circumstances. Customer experience must be unique (Servicefutures, 2015) Technologically updated team helps customer find similar intellect while conversing with employees. This adds to their comfort levels. Location based analytics helps understand from where customers are coming. Based on their locations notifications about latest offers can be provided. 4. Every customer's buying decisions can be influenced right at the service encounters. Everyone of us has faced such encounters (Sltten, 2011). An organization focuses on keeping its best managerial personnel in counters for encountering customer issues, providing quality service, recognising the requirements, service delivery, rewarding loyal customer and recovery of services (Glushko, 2009). The concept of service encounter is motivated by the following factors:- Offerings of service centric or product centric nature. Experience based offerings. Focusing on every transaction and customer relationship (Alvarez, 2015) 5. Five processes used by the Bobs Coffee Shops and their importance is described as under. For better understanding I have categorised the special feature of Bobs in the following manner:- Product quality - First of all the products offered in the coffee shop are at par with any of the standard brands out there in the industry (Myles,2015).. Additionally, the food and beverage is prepared right there in the same coffee shop space. This adds to the rich aroma and flavour of the environment. Even if sometimes customers do not order they love sitting there. Focus on people - Without a team a business can never survive. Bobs Coffee Shop focusses on its staff as much as it does to its customer. Employees are trained beautifully understanding how to relate to customers and strong product knowledge is given to them. They are encouraged to be updated about latest news going around the world. They are encouraged to focus on cleanliness. Every month an employee is chosen to be the special employee of the month and he wears a red tie as an appreciation from the team. Such appreciation keeps the team high spirited and happy. In turn they serve their customers in the best possible way they can. Customer Personalisation- The team at Bobs Coffee Shop addresses customer by their names. Good communication and better personalization helps repeat orders (Slayter,2016). Analytics- The team regularly collects customer purchase data and take surveys to know feedbacks from them .This data is analysed to understand the performance of the firm and the level of customer satisfaction offered. Customer Engagement -Long queues at busy hours must not bore the customers (Bastiman,2015). For this at Bobs seating arrangements are made. Although limited, customers can check latest news in newspapers, magazines or at tablets or even view live TV news or sports. The staff keeps chatting if they see a customer is waiting too long. 6: For making an analysis of the survey data it can be recommended to Bob to make a note in between singles and non-singles meeting over the coffee shop. As we all know a coffee shop is a great meeting area, if customers gets comfortable they will use it more for meeting people. An additional measurement can be made if Bobs gave out Friends Coupon if anyone brings their friend here for the first time. For the newcomer this will be a great economic incentive and for the firm it will be one additional customer. Keeping a count of how many old customers are bringing one new customer and how many repetitions of this process is being made can be made by the number of coupons redeemed. This measure will help achieve to things. One, it will be a rewarding experience for old customers. And it will be a great offer for the first time coffee customer. References Alvarez, H.R. 2015. The Service Encounter [online]. Available at https://www.academia.utp.ac.pa/sites/default/files/docente/51/customer-2.-service-encounter.pdf [Accessed 27 October 2016] Bastiman, J. 2015. Why personalisation is the key to gaining customer loyalty[online]. Available athttps://econsultancy.com/blog/67070-why-personalisation-is-the-key-to-gaining-customer-loyalty/ [Accessed 27 October 2016] Bis, 2014. The Importance of Excellent Customer Service [pdf]. Available at https://www.bsigroup.com/LocalFiles/en-GB/consumer-guides/resources/BSI-Consumer-Brochure-Customer-Service-UK-EN.pdf [Accessed 27 October 2016] Chetty, P. 2010. Role of customers in service delivery[online]. Avaialble athttps://www.projectguru.in/publications/role-of-customers-in-service-delivery/[Accessed 27 October 2016] Glushko, B. 2009. Service Encounters and Touch Points [pdf] Available at https://people.ischool.berkeley.edu/~glushko/ISSD-LectureNotes/ISSD-20090928.pdf[Accessed 27 October 2016] HelpScout, 2016. 15 Customer Service Skills That Every Employee Needs [online]. Available at : https://www.helpscout.net/blog/customer-service-skills/ [Accessed 27 October 2016] Markidan. L, 2014. What is Good Customer Service? [online] Available at https://www.groovehq.com/support/good-customer-support[Accessed 27 October 2016] Myles, M. 2015. Personalisation four steps to put the customer at the centre of marketing [online]. Available athttps://www.thedrum.com/opinion/2015/03/05/personalisation-four-steps-put-customer-centre-marketing [Accessed 27 October 2016] Ponsignon, F. 2009. Service delivery system design [pdf]. Available athttps://sistemas-humano-computacionais.wdfiles.com/local--files/capitulo:sistemas-de-servico/Design%20and%20Contingencies.pdf [Accessed 27 October 2016] Servicefutures, 2015. Four Key Elements of a Service Delivery System [online] Available athttps://servicefutures.com/service-management/four-key-elements-service-delivery-system/[Accessed 27 October 2016] Slayter, M. 2016. Focus on People to Make Your HR Tech Content Marketing Shine [online] Available athttps://repcapitalmedia.com/focus-on-people-to-make-your-hr-tech-content-marketing-shine/[Accessed 27 October 2016] Sltten, T. 2011.Emotions in service encounters from the perspectives of employeesand customers [online] Available athttps://www.diva-portal.org/smash/get/diva2:433158/FULLTEXT01.pdf[Accessed 27 October 2016]